Visakhapatnam: With a view to strengthening safety of passengers and check crimes against women in trains and stations, the Railways launched 24x7 helpline which will be tracked on real-time basis across the country.
Better safety for passengers with railway toll-free helpline
The Waltair Division is operating security helpline number 182 from 2014. Railway Protection Force (RPF) responds to the calls round-the-clock. The BSNL and AIR TEL users can access the toll-free security helpline, he added.
During in the present fiscal, till February 28, as many as 103 cases were registered through security helpline, that includes 60 cases of theft cases, 5 cases of medical assistance, 11 cases of left over luggage, 8 cases of inconvenience due to co-passengers, 12 cases of entering of passengers into ladies compartment, disabled coaches, reserved coaches, 2 cases of smoking, 4 cases of missing persons and one miscellaneous case.
All the cases were attended promptly and solved, Suneel Kumar said in a release. Apart from the helpline complaints, RPF of Waltair Division had solved 535 cases promptly.