Siddharth Sharma Head of IT OperationsDigi Yatra... ... National Technology Day 2025: Industry Experts on Empowering a Sustainable Tomorrow Through Innovation

Siddharth Sharma

Head of IT Operations

Digi Yatra Foundation

Technology has transformed the passenger travel experience, making journeys smarter, faster, and more privacy-preserving. From seamless digital booking and biometric-based boarding to real-time updates and AI-powered travel assistants, innovation has reshaped every stage of the travel lifecycle. Passengers benefit from predictive analytics that optimize travel options, reduce delays, and deliver proactive notifications - enhancing convenience and reducing travel related stress. Mobile apps now replace paper tickets, physical ID documents, and manual processes, while self-service automated infrastructure ensures safety and operational efficiency. The introduction of Digital Travel Credentials (DTCs) enables secure, contactless identification, minimizing friction while enhancing data protection. Decentralized architectures and privacy-by-design frameworks empower travelers to retain control over their personal data. Even loyalty programs are evolving through privacy-preserving technologies like zero-knowledge proofs, allowing reward accumulation without exposing sensitive user information. As sustainability and smart mobility gain momentum, technology is also enabling greener, integrated travel. Technology isn’t just supporting travel, it’s safeguarding and shaping its future.