Architect Spotlight: How Pavan Palleti Revolutionized User Experience and Performance on Salesforce Experience Cloud

Update: 2024-08-10 16:06 IST

Architect Spotlight: How Pavan Palleti Revolutionized User Experience and Performance on Salesforce Experience Cloud

Architect Spotlight: How Pavan Palleti Revolutionized User Experience and Performance on Salesforce Experience Cloud
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When it comes to enterprise cloud architecture, the ability to deliver both innovation and performance is rare. But that’s exactly what Pavan Palleti brought to the table when he joined a high-visibility Salesforce Experience Cloud project already in production. Tasked with supporting a dealer-facing portal used by hundreds of business users daily, Pavan didn’t just maintain what was there — he elevated it. Through a combination of deep technical insight, system-level thinking, and user-first problem solving, he dramatically improved system performance and set a new standard for architectural excellence.

The first critical issue he encountered was a performance bottleneck that had long plagued users: the “New Quote” page, essential to the dealer workflow, was taking between nine and thirteen seconds to load. For users accustomed to working at speed, this delay was more than inconvenient — it was a drag on productivity. While many would have accepted it as a limitation of the system, Pavan saw an opportunity to do better. He replicated the issue in a controlled sandbox environment and launched a meticulous investigation using Salesforce debug logs, Apex execution profiling, and browser-based network analysis.

What he uncovered was telling. The page's architecture was bloated with legacy design decisions — outdated constants classes filled with static initializers, Apex methods repeatedly fetching the same data, and child components redundantly querying user info. Every interaction was compounding inefficiencies. Pavan stepped in with surgical precision. He refactored the constants classes to eliminate repeated static execution, consolidated SOQL queries into optimized batches, and restructured the component hierarchy so that user data was fetched once at the parent level and passed down intelligently. These changes reduced page load time by over 60%, bringing it down to just four seconds and completely transforming the user experience.

But Pavan didn’t stop there. He identified another major architectural flaw — the way the portal integrated with SharePoint to display nested file structures and content. The original approach relied on a heavy Apex HTTP callout that attempted to retrieve the entire file tree and document metadata in one go. As the file structures grew in size and depth, the experience degraded further, with users waiting long seconds for the interface to respond. Recognizing the limits of server-side callouts in such scenarios, Pavan reengineered the solution from the ground up.

He explored SharePoint’s API capabilities and designed a lazy-loading architecture that dramatically improved performance. Instead of fetching all files at once, only the top-level folder structure was loaded initially. As users interacted with folders, additional content was retrieved on demand. This not only enhanced performance but also mimicked familiar desktop behaviors, making the experience more intuitive. To take the optimization further, Pavan moved the callout logic from Apex to the client side using JavaScript’s Fetch API, effectively removing Apex governor limit constraints and making the system more scalable. Finally, he introduced Platform Cache as a smart layer between SharePoint and Salesforce, caching recent API responses to reduce unnecessary external calls.

The results were undeniable: a fast, scalable, and responsive SharePoint file explorer embedded directly within Salesforce, designed with precision and built for scale. What had once been a pain point became a feature that users could rely on — fluid, efficient, and professional.

Through these initiatives, Pavan demonstrated what sets great architects apart. He doesn’t just write code or optimize processes — he anticipates future bottlenecks, understands user psychology, and delivers scalable solutions that hold up under real-world conditions. His deep knowledge of Salesforce platform limitations, combined with his ability to design around them, allowed him to modernize core experiences without compromising security, maintainability, or performance. As organizations increasingly demand real-time, scalable, and user-centric digital experiences, professionals like Pavan are redefining what great Salesforce architecture truly means.

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