Passenger Slammed IndiGo For Ruining Festival Due To Cancellation Of Flights At Last Moment

A passenger has slammed IndiGo for ruining his festival by canceling his flight at the last minute. This incident has failed his intention to return home to celebrate Bhai Dooj with his family.

The passenger posted to his Instagram to air his grievance saying he paid for the ticket to make sure he would reach home on time for the festival. But his trip was abruptly canceled and he had no way to make the trip.

In a video posted on the site, the passenger said through text overlay that he was "disappointed" as they cancelled the flight, adding "paid extra to reach home on Bhai Dooj and these guys cancelled the flight. What a joke IndiGo.

Passenger Questions IndiGo Over Cancellation

The clip shared by the video captured some passengers on the ground at IndiGo counter at the airport after the cancellation. A number of them were observed talking to the airline's personnel on the ground and asking about the abrupt disturbance.

In the video caption, the passenger also slammed the airline writing: Festival ruined. THANK YOU INDIGO!"

One other individual could be heard speaking with airline personnel about compensation. But the flight number had not been specified in the post, nor had it been stated whether passengers were provided with any other means of transportation when the flight was canceled.

At the time of this writing, IndiGo has not responded to the individual grievance.

Social Media Users Respond To The Incident

The video received varying opinions from people online, with some expressing their backing for the passenger and others pointing out that flight cancellations may occur for various operational, technical or weather conditions.

One user noted that flights are not cancelled for no reason and explained that it could be due to technical reasons or bad weather. The user also stated that he or she might not be accountable for any airline's decision.

A second one asked the passenger why the flight was cancelled, implying he may be able to get a refund or a different flight.

However, a section of the users said they weren't getting enough compensation from IndiGo and asked for extra compensation plus the amount refunded if the plane is cancelled on short notice.

The incident has again highlighted the challenge that travellers can experience when they have to cancel a flight at the last minute, and miss out on significant personal and family activities.

ABOUT THE AUTHOR

Susmita Modak

[email protected]

Always love to raise the unraised matter. In a world of worries, I am always ready to come over my comfort zone and taking the step ahead of spreading awareness.

Read More