Dial '100', cops will react in 40 seconds

Dial
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Chief Minister N Kiran Kumar Reddy appealed to the police personnel to treat the 'Dial 100' project as a...

Chief Minister N Kiran Kumar Reddy appealed to the police personnel to treat the 'Dial 100' project as a challenge and win the confidence of the people. cmHyderabad: Chief Minister N Kiran Kumar Reddy on Thursday launched the centralised call centre for Dial 100 as a gift to the people on the Telugu New Year Ugadi at Kompally. People in the State will now get a response from the police in just 40 seconds if they dial 100 in an emergency. The 'Dial 100' will make use of the call centre facility located at the Emergency Management and Research Institute (EMRI) at Kompally. People from anywhere in the State can dial 100, a toll free number, for police assistance. The information received at the main call centre at Kompally would be redirected to the nearest police team through the police control room of the district concerned by identifying the location of the caller with the help of Geographic Information System (GIS) and Global Positioning System (GPS). Speaking after launching the facility, Kiran Kumar Reddy said that from now on, people need not go to the police station to get their complaint registered. Instead, police would issue an acknowledgement for the caller on the spot and then register a case. Though this system may not be perfect in the initial stages, it certainly offers transparency and accountability, he said and appealed to the lower rung police officials to change the way they speak since the calls would be recorded from now on. He also appealed to the police personnel to take the 'Dial 100' project as a challenge and win the confidence of the people. Director General of Police V Dinesh Reddy said that the centralised emergency helpline was first of its kind in India. The system has been designed on the lines of helpline numbers available in western countries. "Despite several challenges, we will make it a huge success," he said. The DGP said that the response time would be 40 seconds from the time the call has been received at the main call center. The call would be recorded and the information would be passed on to the police officials of the particular jurisdiction through the sub call centers in 40 seconds. Disciplinary action would be initiated if the police officials of the jurisdiction concerned fail to take instant action. The DGP also said the official responding on the ground would register FIR on the spot, i.e. at the place of the caller, instead of asking the distress call maker to come to police station for registering the crime. Dinesh Reddy praised the Chief Minister for giving his approval for the project.
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