Hyderabad airport ranks third globally in service quality

Hyderabad: GMR’s Rajiv Gandhi International Airport (RGIA) in Hyderabad has featured among the world’s top 3 airports for seventh year in a row in ACI ASQ ranking. In its announcement of winners for Airport Service Quality (ASQ) Award for 2015, Airports Council International (ACI) had declared Hyderabad Airport as third best airport in the world in 5-15 million passengers per annum (MPPA) category. ACI ASQ is the world’s most renowned and premier passenger service benchmarking programme for airports globally.

“We are absolutely delighted that Hyderabad Airport has again featured among the world’s top three airports in ACI ASQ ranking in the category of 5-15 MPPA category It is a moment of great pride for us since we have had the rare honour of being ranked among the global top three airports from the very first year of operations and this year’s award marks the seventh year in a row that we have won this recognition,” said SGK Kishore, CEO, GHIAL.

We thank our passengers for keeping the faith in us by ranking us at this position. Being an internationally acclaimed recognition awarded on a global forum, the ACI ASQ award also enhances the visibility of the city of Hyderabad, he added. The ACI ASQ programme is unique as the airport industry’s only global benchmarking programme measuring passenger satisfaction in real time while passengers are at the airport.

ACI which carries out surveys at 300 airports around the world ranks the airports on the basis of airport service quality surveys which represent passenger feedback on 34 key service indicators. “Airports have evolved into complex, customer focused businesses in their own right that in many cases are in competition with each other for passenger traffic.

From duty free and restaurants to ambience, cleanliness, courtesy of staff, amenities, efficiency and more, air travelers are expecting big things from the airports through which they travel,” said Angela Gittens, Director General, ACI World.