Toyota Kirloskar Motor organizes the 15th National Skill Championship 2016, felicitates the best performers

Bangalore : Toyota Kirloskar Motor (TKM) yesterday conducted the ‘National Skill Championship 2016 – an annual initiative providing the TKM’s dealer personnel with a platform to showcase their sales knowledge in order to identify gaps and improvise. Held at three levels – across dealership, regional and national levels, the contestants were evaluated on various parameters such as knowledge, process demonstration, soft skills and role plays in providing premium customer experience & human touch among others.

The initiative is in pursuance of the company’s strong commitment towards the Skill India initiative. The Skill Contest organized by TKM is another step to enable development of skilled manpower to meet the skill gap in the dynamically changing auto market.

This year witnessed an encouraging participation of 2600 sales personnel and 5700 service personnel from Toyota dealerships across the country. The grand event was graced by Mr. Akito Tachibana, Managing Director, Toyota Kirloskar Motor and other senior management from Toyota Kirloskar Motor. The event witnessed the presence of Mr. Yoshiro Nobe, Executive Vice President of Toyota Motor Asia Pacific, Singapore. The Dealer Principals and Dealer Sales and Service Heads also joined to motivate the participants. The contest recognized the expertise of Toyota dealership staff from diverse geographical locations and provided them with an opportunity to set a benchmark to test their knowledge and skill against their peers.

Sharing his views on this achievement, TKM (Toyota Kirloskar Motor) Spokesperson - Mr. N Raja, Senior Vice President & Director (Sales & Marketing) said “Firstly, I congratulate the winners & am delighted at their performance. Customer Touch Point” plays a vital role. Customer Satisfaction is the foundation at Toyota, and to achieve this challenge, it is extremely essential to hone the skill sets of the sales and service staffs at our dealerships, as well as motivating them to do so, by recognizing and rewarding excellent performers. National Skills Championship is one such endeavor by Toyota that brings in a lot of insight as to how our dealer personnel across India work towards providing the best in class premium customer experience. It also helps us examine our strengths as well as drawbacks, and work towards making our trainings more effective to boost up our sales and after sales.

“At Toyota Kirloskar Motor (TKM), we identify raw talent and work towards polishing their skills and develop them through rigorous on the job training program to transform them into world-class skill champions. We have undertaken dedicated initiatives such as establishing the Toyota Technical Training Institute (TTTI), Toyota Technical Education Program (TTEP) in addition to an in-house Gurukul and other comprehensive training programs to develop highly skilled manpower with great career prospects.” Added Mr. Raja.

There were a total of 15 winners, 6 from the sales and 9 from service categories. Winner details are listed below:

SALES
Category - Team Leader
Position	NAME	DEALER NAME	LOCATION
Winner	Ms. Smitha Shetty	United Toyota	Mangalore
1st Runners up	Mr. Umarali	Amana Toyota	Tirur
2nd Runners up	Mr. Sampath D	Nandi Toyota	Bangalore
Category - Customer Assistance Center
Position	NAME	DEALER NAME	LOCATION
Winner	Ms. Mohana Priya	Anaamalais Toyota	Coimbatore
1st Runners up	Ms. Nithya Nair	Nandi Toyota	Bangalore
2nd Runners up	Ms. Poonam Jyothi	Amana Toyota	Calicut
SERVICE
Category – General Technician
POSITION	NAME	DEALER NAME	LOCATION
Winner	Mr. Jasbir Singh	Galaxy Toyota	Delhi
1st Runners Up	Mr. Sanjeev Kumar Tomar	Uttam Toyota	Noida
2nd Runners Up	Mr. Balesh Honnapur	Ravindu Toyota	Bengaluru
Category – Service Advisor
POSITION	NAME	DEALER NAME	LOCATION
Winner	Mr. Adarsh M D	Nandi Toyota	Bengaluru
1st Runners Up	Mr. Mahesh Kumar	Sunny Toyota	Lucknow
2nd Runners Up	Mr. Guneet Singh Sahni	Galaxy Toyota	Delhi
Category – Service Parts
POSITION	NAME	DEALER NAME	LOCATION
Winner	Mr. Devendra Mehrotra	Galaxy Toyota	Delhi
1st Runners Up	Mr. Ajay K Sivadas	Nippon Toyota	Thrissur
2nd Runners Up	Mr. Hari Shyam Srivastava	Sunny Toyota	Lucknow

The winners were awarded cash prize, rolling trophy, winner plaque and a gold medal. The Champion from each category will be attending the National Champions Assembly to be held at Japan.

The service skill contest has been taking place in TKM for the last 14 years under different disciplines like Technician-General, Service Advisor and Service Parts. In Sales, it comprises of Team Leader & Customer Assistance Center category. The levels of the contest for both Sales and Service are 1) In Dealer Contest 2) Zonal Skill Contest 3) National Skill Championship.

Toyota Kirloskar Motor continually undertakes training initiatives for its sales personnel in areas such as dealership, selling skills, reviewing and coaching skills for team leaders and provide its sales personnel a comprehensive module on topics such as basic auto technology, products, sales SOP (Standard Operating Procedures), team development and value added services to enhance customer satisfaction.

In 2007, TKM also established the Toyota Technical Training Institute (TTTI) which offers a three year rigorous full-time training in – Automobile Assembly, Automobile Paint, Automobile Weld and Mechatronics (a combination of mechanical and industrial electronics). Additionally, Gurukul, a well-equipped learning center at TKM imparts diverse training to employees at all levels which helps them to improve their abilities and thoroughly fulfill their roles. Everyone who works at Toyota experiences 70% of their development through the job itself; and the experience serves as a driving force in developing the next generation.

To ensure that only the highest level of automotive professionals work on Toyota vehicles, Toyota has partnered with industrial and technical training institutes all across India to create the Toyota Technical Education Program (T-TEP). The program aims at providing technical know-how training to ITI students across India along with providing hands on real time experience within Toyota dealerships. After a span of over 10 years, TTEP is now associated with 46 training institutes under the program, across India.

Overview of TKM

Company name	Toyota Kirloskar Motor Private Limited
Equity participation	TMC: 89%, Kirloskar Group: 11%
Number of employees	Approx. 7, 000 +
Land area	Approx. 432 acres (approx.1,700,000 m2)
Building area	74,000 m2
Total Installed Production capacity	Upto 3,10,000 units

Overview of TKM 1st Plant:

Established	October 1997 (start of production: December 1999)
Location	Bidadi
Products	Innova, Fortuner manufactured in India. Prado, Land Cruiser and Prius imported as CBUs.
Installed Production capacity	Upto 1,00,000 units

Overview of TKM 2nd Plant:

Start of Production	December 2010
Location	On the site of Toyota Kirloskar Motor Private Limited, Bidadi
Products	Corolla Altis, Etios, Etios Liva, Etios Cross, Camry & Camry Hybrid
Installed Production capacity	Upto 2,10,000 units