We are not selling refurbished One smartphones as new: OnePlus

Chinese tech start-up OnePlus has come out and defended itself, completely denying the recent allegations that it sold refurbished One smartphones as brand new to some customers. Responding to allegations that cite as many as seven noticeable incidents mentioned by a certain user on the company's official forum, OnePlus has said, "We have of course never sold a used or refurbished phone labelled as new (or otherwise)."

The post (which has now been removed) allegedly cited seven incidents where the OnePlus One appeared to look used, ranging from already open retail boxes, scratches on the retail unit to photos apparently taken from the said device's rear camera. Meanwhile, one instance showed an already setup operating system along with an additional screen protector that made the user believe was put there by some previous owner of the unit. The company, in its defence has listed all the seven noticeable incidents on its official blog and offered an explanation for all, "Out of 500,000+ devices sold, 7 people claimed to have used or refurbished devices. Some of the claims were more substantial than others. While we take full responsibility for any possible dust and/or scratch issues a couple of these customers experienced, all of the devices were brand new. Out of over 500,000 devices, a handful perhaps slipped by quality control and were sent out with minor imperfections, but they were in no way used or refurbished."

Meanwhile, OnePlus has also claimed that it is still investigating into some of these incidences.

The OnePlus One smartphone has been quite in the thick of things lately.

Very recently, consumers in India were in a turmoil whether or not their devices would be getting CyanogenMod OS with their devices, and if they did, would they get updates from Cyanogen. Cyanogen Inc then came out and affirmed that all global versions of the One smartphone will indeed receive OTA updates as and when they come up.