HP, Microsoft to Offer Digital Transformations for Industries

HP Services for Microsoft Dynamics help automotive, public sector and financial services industries deliver digital first customer experiences.

INDIA, 23 April 2015 — HP today announced it is partnering with Microsoft Corp. to deliver solutions for the automotive, public sector and financial services industries to help organizations quickly deliver differentiated products and create new revenue through mobile, web and social channels.

HP Business Process as-a-Service (BPaaS) solutions for Microsoft Dynamics® provide organizations with rapid, industry-tailored solutions that allow them to deliver digital, mobile and social interactions with the customers and citizens they serve. This builds on a 30-year strategic partnership where HP has built one of the largest and most comprehensive global Microsoft delivery capabilities and has repeatedly been awarded for delivery excellence and leadership.

“Fulfilling customer and partner expectations is our number one priority, and in the new digital age, their expectations have evolved,” said Mathew George, chief manager (Petro Chemicals), Indian Oil. “Working with HP and their partner, Microsoft, has allowed us to transform our processes to improve customer interactions while lowering costs. We are now extending our work with HP and Microsoft to evolve and deliver a digital client-first experience that will continue to drive and ensure customer loyalty.”

HP and Microsoft are building an extensive portfolio of business process accelerators to address industries’ most challenging business processes and are delivering them as Business Process as-a-Service solutions. The solutions include accelerators for:

§ Case Management – Easily configured to support different types of business processes, such as license and permit management, grants management and law enforcement.

§ Social Benefits Administration – This solution set can be used to deliver a broad array of social services to citizens such as Early Care and Education, Adult and Aging Services, Remote Care Case Management, Disability Services and Wellness Assessments.

§ Citizen Services: Portals and Call Centers -- A solution set that provides citizens with multi-channel access to interact with government agencies to request information and services.

§ Banking Transformation – Allows clients to modernize and automate business processes associated with a bank’s branch network, their lending systems and mobilize their sales force to sell and service customers more efficiently and provide a better customer experience

§ Loan Process Transformation – Allows clients to modernize and automate business processes associated with legacy loan origination systems and build a customer communication and data storage solution.

§ Automotive Aftersales Customer Experience Management – Enables the proactive sales of services and improving the end-customer experience.

Customers and citizens expect their interaction with businesses and government entities to be easy, personal and fast. HP helps to deliver these experiences by allowing organizations to rapidly modernize their legacy applications, get to market quickly and increase their competitive differentiation.

“No trend has impacted business and government as much or as quickly as the drive to digital,” said Anthone Withers, director and general manager, Microsoft Business Applications, Enterprise Services. “Our BPaaS solutions allow clients to rapidly move to the digital world by modernizing existing applications and simplifying the process to deliver a better client experience.”

The HP Business Process as-a-Service solutions are optimized to run on the HP Helion Managed Virtual Private Cloud platform, providing even faster deployment times and recognition of revenue for businesses. HP leverages the Microsoft Dynamics platform to offer consumption-based pricing models or fixed cost per product/service based on the specific needs of the business.

“The combination of industry leading Microsoft Dynamics solutions and HP experience and expertise will result in specific industry focused IP that represent great value and opportunity to organizations looking to accelerate the delivery of products and services to market,” said Hayden Stafford, Vice President, Enterprise Sales, Microsoft Business Solutions. “For example, in the automotive sector, we will provide both local and global OEM’s with a rapid approach to the transition in delivering a digital first customer experience.”