Trai Pack Activation: Dish TV, Tata Sky, D2h and Airtel Digital flooded with complaints on social media

  

• TRAI pack activation hits its third day
• Subscribers criticize delay and mistakes in activating TRAI packs 
• Customer care of the DTH networks are unreachable   

As the implementation of the new TRAI rules on channel pricing hits its third day today, subscribers of DTH networks are unhappy and flooding social media with complaints.

The DTH providers transitioning customers are Airtel Digital, Dish TV, Sun Direct, Tata Sky and Videocon D2h. 

Many customers are complaining about getting migrated to inappropriate packs which are different from the selection they made, while others have been put on low-end or free-to-air packs, in spite of giving their choice package days in advance.

Making matters pathetic, some of the DTH players have gone unreachable, as the ‘speak to our customer care representative’ option removed from helpline menus.
Other customers were also complaining on Twitter about being disconnected by customer service professionals, being subjected to rude behaviour etc. A customer of another DTH player among the quickest to implement the new solution too had a similar complaint.

Frustrated consumers can be seen giving ‘final warnings’ to the operators before taking it to consumer court for disconnecting their signals. The TRAI too has been tagged in hundreds of such messages over the last two days.

Another customer said he was able to reach a customer service representative. When called customer care and asked why the new TRAI pack has not been activated. The customer care person told the customer is yet to make a request.  But the customer promptly made a request using the channel selector software on its website and was able to immediately activate the new TRAI package.

However, when changing packs, customers have to make sure that their new pack contains all the ‘selected’ channels and packs that they are already subscribed to.

In other words, if they try to design a new pack which does not contain a ‘selected’ pack from their previous selection, then their update process fails and they have to start from the beginning again.