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Traffic call centre soon to receive complaints
In order to extend its services to road users and general public, the Hyderabad traffic police in coordination with other departments is exploring possibilities of establishing a toll-free ‘Traffic Call Centre’ in the city.
Hyderabad: In order to extend its services to road users and general public, the Hyderabad traffic police in coordination with other departments is exploring possibilities of establishing a toll-free ‘Traffic Call Centre’ in the city.
Despite being appreciated by commuters for providing appropriate assistance and responding to their complaints promptly, police have felt that the call centre should be set up for those who are not using smartphones or accessing the latest mobile applications. To minimise their trouble, discussions are on to set up a call centre for providing easy access to public, the police said.
When asked about this, DCP (Traffic-II) A V Ranganath said about 10 lakh people had downloaded various mobile applications to make complaints. But there are over 30 lakh motorists and 90 lakh public in the city, to whom services should be extended.
He said the traffic police were receiving complaints from public about a few persons using fake registration numbers, complaints for irregular parking and many more violations. “We observed that the public is forced to go to a nearest traffic police station or traffic control room to lodge a complaint.
To reduce this, the traffic call centres can be of great help and definitely help commuters,” the DCP said. He said that public can dial the call centre number, choose the type of grievance they are facing and register a complaint. The DCP added that technically-skilled home guards would also be absorbed to work in the call centre.
