Travelers are always looking for the best deals and convenience when booking their flights and hotels. For those who want a one-stop platform for travel bookings at reasonable prices, there’s Traveloka.

The Jakarta-based tech company is a leading online travel booking platform with a large selection of over 100 domestic and international airlines, hotels, guest houses, apartments, homestays and resorts. Available on desktop, mobile and app, Traveloka offers customers not only variety, but affordable prices, including promotions and discounts.

Established in 2012 by Ferry Unardi, Albert Zhang, and Derianto Kusuma, Traveloka grew quickly and steadily in the travel and tech industry’s sphere. Initially funded by investment firm East Venture, they launched an online hotel booking service and developed a comprehensive mobile application to help the product reach even more customers. As the company grew, they began adding more international airlines to the inventory. Today, Traveloka’s innovations have catapulted it to the forefront of Southeast Asia’s travel industry, with millions of customers across the region.                                                                                                                  

Let us have a quick peek into some important facts about Traveloka.

What does Traveloka do?

Traveloka aims to revolutionise tourism and travel through technology. Currently, it is the largest flight search site in Indonesia. But its achievements don’t end there, as it is constantly in pursuit of providing better services and products to its customers.

The company works closely with hotels and airlines to give customers exclusive offers and competitive prices. Customers worried about missing out on promotions and discounts can easily be kept in the loop about the latest offers and discounts through Traveloka’s newsletters and social media pages.                                 

Traveloka, from the customer’s perspective, is the best place to:

  • book cheapest flights all year round
  • have plenty of choices for affordable online hotel booking
  • grab amazing discounts
  • always informed about offers at the right time
  • be rewarded for the loyalty and support
  • be guided in times of doubt
  • be free from hidden charges
  • have a safe and secure online booking
Features that Traveloka offer

Traveloka is built with various interesting features meant to make booking for your travels much easier, such as multiple secure and flexible payment options and a way to keep track of the best time to purchase your flight tickets though Price Alerts.                                                                       

Besides that, there is a useful Help Center with an extensive collection of frequently-asked questions meant to clarify and guide customers in what needs to be done should any issues crop up with their booking. If their question isn’t answered there, then they should shoot a query to Customer Care, which is available 24/7 and is also multilingual to better serve the patrons of Traveloka, who hail from various corners of the world.

Traveloka App

The Traveloka App is available on Google Play Store (Android) and App Store (iOS). So far, it’s been downloaded by more than 30 million users and has become one of the most popular travel booking apps. The app is designed in such a way that it provides a seamless experience between mobile phones and desktops, making the process easier for the user in booking plane tickets and hotels for their trip.

The app contains various features and options that are fully loaded with offers and deals which will make your transaction a beneficial one. The customer is allowed to retrieve their booking without any hurdle. It can be made in just a click by providing the necessary details such as your Booking ID and your mobile number. Simple, isn’t it? The “Promos” section conveniently lists down all available discounts and offers for both flights and hotels in a single page.

Keeping to its goal to make travel easy, Traveloka has streamlined the entire booking process from A to Z to the point that a booking can be completed within one minute!


When it comes to career and opportunities, Traveloka makes an impact by being the best place for growth. The job vacancies are available for various positions and the backgrounds range from science Olympiad to entrepreneurship. Traveloka is definitely a good company for those who are passionate about their career growth.

Apart from the above benefits, Traveloka also has 24/7 customer service for the inquiries you need to get sorted. The customer can either contact by telephone or through the built-in portal on the platform itself. The app supports five different languages to make the process easier for passengers in Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam. Also, the service is extended to blogs, newsletters, social media sharing and many more.

With all the advantages mentioned above, Traveloka has now reached unique heights among Online Travel Agents and has gained a huge customer base with thousands of new registrations every day. People in and around Southeast Asia can enjoy the benefits of Traveloka in a single step – by registering on the platform, Traveloka members gain access to even better deals. The motto of Traveloka has always been to serve customers and solve their queries in the most effective way, which has in turn helped it grow and evolve into a one-stop solution for all your travel needs.

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