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Hyderabad airport bags ACI ASQ award
GMR Hyderabad International Airport Ltd (GHIAL), which operates Rajiv Gandhi International Airport (RGIA) here, has received Airport Service Quality (ASQ) award from Airports Council International (ACI).
Hyderabad: GMR Hyderabad International Airport Ltd (GHIAL), which operates Rajiv Gandhi International Airport (RGIA) here, has received Airport Service Quality (ASQ) award from Airports Council International (ACI). RGIA has been adjudged as world’s number one airport in the 5-15 million passengers per annum (MPPA) category for excelling in 34 key service parameters, according to a release.
SGK Kishore, CEO, GHIAL, received the prestigious trophy from Angela Gittens, Director General, ACI, and Bongani Maseko, CEO, Airports Company South Africa, at the 27th ACI Africa/World Annual General Assembly held at Conference and Exhibition in Port Louis, Mauritius, on October 17.
SGK Kishore, CEO, GHIAL, said: “This recognition certainly boosts Brand Hyderabad and positions the resurgent India onto the world’s canvas. It’s also been the outcome of combined efforts of the entire Hyderabad Airport community and our stakeholders including Ministry of Civil Aviation, CISF, Immigration, Customs and our service partners including airlines, concessionaires, housekeeping and other support staff making Hyderabad Airport the very best airport in the world.”
The ASQ survey statistics reveal that Hyderabad airport steadily improved its score from 4.4 in 2009 to 4.9 in 2016 (measured on a scale of 1 to 5). RGIA is the first airport in India to have been awarded by ACI, The Director General’s Roll of Excellence Award in 2014 for consistently earning the top five ranking in its category in the ASQ for five years in a row.
Kishore further adds: “The airport has introduced several path-breaking innovations under the umbrella of its signature ‘Passenger Is Prime’ programme. We have deployed dedicated Passenger Service Associates for helping passengers in need, first-of-its-kind express security check area for passengers without check-in luggage, new baggage conveyer belt for domestic passengers, ongoing comprehensive upgrade of our overall baggage handling system and various other improvements.”
