GHIAL bags ACI ASQ Award
Hyderabad: GMR Hyderabad International Airport Ltd. (GHIAL), which operates Rajiv Gandhi International Airport (RGIA), Hyderabad received the coveted Airports Council International (ACI) Airport Service Quality (ASQ) World # 1 Airport Award Trophy in the 5-15 million passengers per annum (MPPA) category for the calendar year 2017 on September 12th.
SGK Kishore, CEO, GHIAL received the trophy from Joyce Carter, President & CEO, Halifax Stanfield International Airport, Nova Scotia during the ASQ Awards Ceremony organized at ‘2018 ACI Customer Excellence Global Summit’, held at Halifax in Canada from September 10-13. Accepting the award, SGK Kishore, CEO, GHIAL, said, “This award is a recognition of our relentless efforts towards service excellence and customer delight.
It will be our endeavour to continuously raise the bar and exceed passenger expectations. We are thankful to all our stakeholders including Ministry of Civil Aviation, CISF, Immigration, Customs and our service partners including airlines, concessionaires, housekeeping and other support staff for their constant support in helping us achieve this recognition.”
He further said, “We are all set to handle the growth in passenger traffic with focus on quality service delivery. With expansion already underway, the airport shall soon be unveiling a range of new technology enabled solutions to deliver an enhanced passenger experience”.