Palnadu tops in public health services, Kurnool last

Amaravati: Palnadu district has secured the first position in the state in improving healthcare services at government urban and primary health centres, while Kurnool district has ranked last, according to patient feedback collected through the Interactive Voice Response System (IVRS).

Based on feedback received from patients between July and November 7, Palnadu topped the state with 81.6 per cent public satisfaction, followed by Polavaram with 81.5 per cent, Nellore with 80.7 per cent, Tirupati with 78.3 per cent and Krishna with 77.5 per cent.

Public health director Dr R Venkataramana submitted the performance report to health minister Y Satya Kumar Yadav, informing him that show-cause notices had been issued to 135 medical officers across the state for poor performance during October. The assessment considered patients’ feedback on the availability of doctors, medicines, sanitation and other healthcare facilities. The minister has been closely monitoring patient feedback and the performance of government hospitals through IVRS reports. Senior officials have also been directed to alert district authorities during review meetings based on the findings.

Over the five-month assessment period, Kurnool recorded 69.5 percent satisfaction, followed by Anantapur at 69.8 per cent, NTR district at 70.9 per cent, Anakapalli at 71.5 per cent and Markapuram at 71.8 per cent. For October, patient feedback was collected on four parameters: availability of doctors, sanitation, whether money was demanded for medical services and whether prescribed medicines were provided. Show-cause notices were issued to 135 medical officers who received 100 per cent negative responses in any one of these parameters, Dr Venkataramana said.

Among the top 20 health centres were Kuderu, Tarimela, Srirangapuram, Kambadur and Garaladinne PHCs in Anantapur district, Machavaram and Kanuru PHCs in East Godavari and P N Kolanu and P R Gudem in Eluru district.

Other high-performing centres included Sirigiripadu (Palnadu), Kurichedu (Prakasam), Jagadevipeta and Chejerla (Nellore), Somandepalli (Sri Sathya Sai), Kinthali (Srikakulam), Pathakota and Lasagaram UPHCs and Pakala PHC (Tirupati), Tonduru PHC (YSR Kadapa) and Hardageri PHC (Kurnool).

Poor-performing centres included Garudachedu and Jangala Colony UPHC in Anantapur, Bairluty PHC in Nandyal, Duvvuru PHC in YSR Kadapa and Venkelamma Cheruvu PHC in Sri Sathya Sai district.

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