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TSRTC to seek feedback from passengers
According to officials, the TSRTC staff would call the passenger on their mobile phones randomly and seek their feedback on the journey while travelling by the RTC bus. The staff would first give a call and seek information about the behavior of crew, the condition of the bus and bus station and facilities available there
Hyderabad: In an attempt to improve the services and overcome the shortcomings, the Telangana State Road Transport Corporation (TSRTC) has now decided to seek feedback from the passengers travelling in long distance buses.
According to officials, the TSRTC staff would call the passenger on their mobile phones randomly and seek their feedback on the journey while travelling by the RTC bus. The staff would first give a call and seek information about the behavior of crew, the condition of the bus and bus station and facilities available there and what needs to be done to improve the services, said a senior official in the Corporation.Often there are complaints of not maintaining the bus stations properly and lack of facilities. Passengers also often complain about the buses not being clean.
Some passengers do write to them about issues concerning them either by mail or by registering their complaint with the station managers. With growing incidences like conductors misbehaving with passengers over change and other issues, the RTC has taken a decision to seek the views of the passengers,” said the official.
It may be mentioned here that recently a woman conductor of a city bus was suspended from her services for misbehaving with a passenger over small change. The officials acted on a complaint by the passenger. This led to protests by the workers in the form of a flash strike for a day, causing inconvenience to the commuters.
Greater Hyderabad Executive Director A Purushottam Naik said that a six-member team had been formed for the new project.A separate cell was being set up in the Corporation by providing necessary equipments like computers and cell phones to the six-member team.
When asked how the Corporation would get the passenger’s phone numbers, Naik explained that most of the passengers these days book their tickets online and during this procedure the mobile phone of the passenger is recorded.
Similarly, the people who have passes, CAT cards and others, also enter their mobile phone numbers with which the passengers would be called, he said. This would help in serving the passenger better, he added.The ED said that the initiative would be operational soon and a toll-free number would also be brought out where the consumers can directly give their feedback, Naik said.
