Act fast on plaints, SCR officials told

Hyderabad: South Central Railway General Manager Ravindra Gupta has stressed the need to speedily redress the complaints of passengers.

• SCR officials urged to offer prompt action on plaints
• GM Ravindra Gupta directs officials to resolve public complaints immediately by acting on the same day without any delay

Ravindra Gupta was addressing a day-long planning and coordination meeting held with Additional General Manager, all Principal Heads of Departments (PHODs), the Additional Divisional Railway Managers of Secunderabad, Hyderabad, Vijayawada, Guntur, Guntakal and Nanded divisions and Workshop Managers of the Zone at Rail Nilayam, Secunderabad.

Ravindra Gupta directed officials to resolve public complaints immediately by acting on the same day without any delay. Most of the complaints were pertaining to cleanliness, rodents and cockroach menace, unclean coaches and toilets, non-availability of water, malfunctioning of lights, fans and mobile charging sockets and so on.

The General Manager instructed the officials to formulate plans in advance and act promptly on these grievances in order to reduce the number of complaints.

He advised the divisions to monitor cleanliness activity at all the important stations on day-to-day basis. He also asked the officials to install surveillance cameras on platforms so that cleanliness can be monitored from divisional headquarters also.

Ravindra Gupta directed the divisions to identify the areas where the speed limit of tracks can be increased to facilitate faster movement of trains thereby saving precious running time.

The GM also called upon the officials to increase the productivity of workforce by upgrading their skills and providing required training.

He also reviewed the progress of works pertaining to provision of various passenger amenities at stations, critically analysed the distribution of workforce to improve productivity, expenditure control, increasing the other sources of revenue and so on.