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Erring GHMC officials to face action
The Greater Hyderabad Municipal Corporation (GHMC) has decided to take action against employees who fail to resolve citizen’s grievances within 15 days.
Hyderabad: The Greater Hyderabad Municipal Corporation (GHMC) has decided to take action against employees who fail to resolve citizen’s grievances within 15 days.
The civic body has also decided to introduce a multiple grievance monitoring system to ensure transparency and enhance accountability among Corporation officials. The same would be incorporated in a mobile App ‘MyGHMC’ which would be launched by Municipal Administration and Urban Development (MA&UD) Minister K Taraka Rama Rao on Friday.
The mobile App acts as a platform for multiple grievance monitoring system pertaining to issues like manholes, potholes, and garbage and sanitation issues. According to GHMC officials, the Corporation has prepared the App which would share a common platform to check the status of applications under Layout Regularisation Scheme (LRS) and Building Penalisation Scheme (BPS).
It would be also helpful to the denizens to make their trade license and property tax payments, to obtain digitally signed birth certificates and register grievances pertaining to several wings in the Corporation. They said that citizens can upload pictures of damaged roads, garbage, dilapidated buildings and others using the App. And the same would be sent to either the official concerned or the respective deputy commissioner.
A senior GHMC official told ‘The Hans India’ that grievances registered by citizens should be resolved within 15 days or else the Corporation would initiate appropriate action against the official concerned.
Explaining about the multiple grievance monitoring system, the official said that in case a citizen registers a garbage complaint and uploads a photograph using ‘MyGHMC’ App, a text message would be sent to both the citizen and the official concerned notifying him about the issue.
The complainant would receive the name, designation and phone number of the official concerned as well as the grievance confirmation number. The official would find the spot and upload the photograph after resolving the grievance, he said.
“Corporation officials will make phone calls to citizens to ensure that the grievances have been resolved. If the official concerned is found guilty, then the Corporation would initiate prompt action.” The GHMC official further said that the mobile App would not only enhance transparency but also accountability.
He said that the App would initially be available on Google Play store as 80 per cent of the citizens were using Android-based Smartphones. He said that the citizens can download the App from July 15.
