The helpline provides a single point of contact to handloom weavers across the country for addressing queries and providing guidance. This helpline can be accessed by dialing the toll free number 1800-208-9988.
“Bunkar Mitra,” the Government of India’s Helpline for Handloom Weavers, went live on January 4. The helpline was launched by the Union Textiles Minister Smt. Smriti Zubin Irani on December 25, 2016 on the occasion of “Good Governance Day.” The helpline is a mix of technology, youth and tradition. The Ministry will monitor issues on which maximum complaints are received, so that corrective actions can be taken accordingly.
The helpline provides a single point of contact to handloom weavers across the country for addressing queries and providing guidance. This helpline can be accessed by dialing the toll free number 1800-208-9988. Weavers can call from anywhere in India, from any number. The service is available from 10 am to 6 pm on all 7 days of the week, in seven languages: Hindi, English, Tamil, Telugu, Bengali, Kannada and Assamese.
The following services are available through this helpline: Assistance on technical issues; Guidance for raw material supply, availing credit facility, quality control, access to marketing linkages. It will also provide information about various schemes and procedure to avail benefits. Currently 28 Weavers’ Service Centres (WSCs) are functioning across the country to provide technical assistance to handloom weavers in improving their skills.
For seeking assistance, weavers have to personally visit the WSCs. As on date, there is no single point of contact where weavers can seek solutions for their technical issues/problems. The helpline aims to overcome these problems. This helpline aims to overcome the problem of unavailability of single point of contact where weavers can seek solutions for their technical issues/problems.
During this year, the Government has significantly expanded its support to handloom clusters, in terms of Common Facility Centres (CFCs), skill upgradation, assistance for loom upgradation and effective project management by engaging the services of full time Cluster Development Executives and competent designers. A total of 254 clusters have been sanctioned so far in 23 states.
On the occasion of 2nd National Handloom Day celebrated in Varanasi on 7th August 2016, the Minister of Textiles announced “Hathkargha Samvardhan Sahayata” to meet the needs of the handloom weavers for assistance for looms and accessories on larger scale with an objective to improve quality of fabric and productivity.