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After addressing the welfare agenda for general public to some extent, both the Andhra Pradesh and Telangana governments are now slowly gearing up to focus on to contract employees’ conditions and welfare. They consider it is an essential and crucial component of political-economy and a must for both the states as delivering the welfare benefits and development agenda on the lines as they prefer to be rolled out in the next one to two years period.
The fact remains, that the services of contract or outsourcing employees are paramount importance for the governments as most of them engaged in various welfare or infrastructure functions. Interestingly, for the last one decade or so, most the outsourcing employees are being employed in various high end digital services including on-line payment platforms etc. It is now felt by the senior officers to train these outsourcing staff in the functions of Government-to-Citizen Services including subsidy payment services.
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