Telenor India launches Tatkal Credit facility for instant recharge
He further elaborated and said, “A lot of customers remain unaware of the low balance in their phone and are susceptible to challenges in emergency situations. By sending them alerts and by extending Tatkal Credit, we make sure that our subscribers are never left stranded. Such relevant products will improve customer engagement and increase consumption of mobile services that will enrich their liv
- First ever instant credit service with real-time monitoring of phone balance
- Customers to get alerts if their balance goes below Rs 1.5
- Instant credit of Rs 5 to give options of using talktime, minutes or data
In another customer centric move, Telenor India today launched Tatkal Credit, an emergency recharge credit facility for customers in its six operating circles. As part of this innovative product, Telenor subscribers can avail a quick loan of Rs 5 in case their phone balance falls below Rs 1.50.The credit balance can be used as talk time, 10 local / STD minutes or 20 MB of data browsing.
Tatkal Credit Highlights
- Talk time: Rs 5
- Minutes: 10 (Local / STD)
- Internet Usage : 20MB
- To Avail : Type USSD Code *141#
- Flash Message to customers when balance less goes below Rs 1.50
Speaking at the launch of the Tatkal Credit offer, SrinathKotian, Circle Business Head, AP & TS, Telenor (India) Communications said, “Telenor is loved by customers for its affordable and value-for-money services. We strive to delight them by offering easy-to-use products, and simple-to-understand and transparent tariff plans. Tatkal Credit is an initiative by Telenor to ensure that our mass market subscribers are never out of recharge and are always connected. We will continue to innovate and design relevant services to make our customer’s ‘life full paisa vasool’.”
In India a lot of calls are rejected or are not initiated due to low balance. In an industry first initiative, Telenor India will monitor the phone balance of its subscribers in real time. Customers will get an alert message if their balance goes below Rs 1.5 and will be prompted to recharge or opt for Tatkal Credit.
By dialling USSD code *141# or by simply calling 121 Telenor customers can avail an instant credit of Rs 5. The credit amount along with a transaction fee of Re 1 will be adjusted against the next top-up. Customers can avail this offer multiple times in a day after repayment of the previous credit in subsequent top-ups.
He further elaborated and said, “A lot of customers remain unaware of the low balance in their phone and are susceptible to challenges in emergency situations. By sending them alerts and by extending Tatkal Credit, we make sure that our subscribers are never left stranded. Such relevant products will improve customer engagement and increase consumption of mobile services that will enrich their lives as we together step into the digital era.”
Telenor India has partnered with mCarbonto evaluate and send alerts to customers about their low phone balance. As part of the network modernisation programme, Telenor has deployed state-of-the-art business analytics software for better customer life cycle management and offer them relevant voice and data services. Along with a future ready network, Telenor customers can now enjoy the best digital services.
