Indians most addicted to smartphones globally: Survey

Nearly 57 per cent of Indians cannot live without their smartphones, which makes them the most addicted group of respondents globally, found a new survey. One in three Indians would give up their TV for a week in turn for their smartphones, revealed the findings from the survey conducted by San Francisco-based B2X Care Solutions, the leading provider of customer care for smartphones worldwide.

It polled more than 2,500 smartphone and tablet users from the top five smartphone regions globally, including India, the United States, Germany, Brazil and China. There were 518 respondents from the United States, 535 from Germany, 507 from India, 515 from China and 503 from Brazil.

"In America and China, most consumers wait less than 24 hours to have their smartphone repaired while in India, Brazil and Germany, it takes almost eight days for the same repair," it pointed out. Americans tend to be the most satisfied with their repair process while Brazilians are the least satisfied.

In the US, 98 per cent of Americans between the age of 16 to 29 sleep with their smartphones and 13 per cent would not give up their smartphones for a week even if they were paid $500, the findings showed. The Chinese spend their most money on smartphones.

"In fact, more than 75 per cent spend more than $250 when purchasing a device and 80 percent own two or more smartphones, which they tend to replace after less than a year," the survey added. Even though Germans are the least addicted to their smartphones, 58 per cent still keep their phones on their body or within reach at all times during the day.

Nearly 63 per cent of Brazilians spend at least three hours on their smartphones a day, making them the most extensive device users. The survey found that across all regions, customer care and after sales service are the most important factors for buying a new smartphone.