Mobile companies and tariff plans

Mobile companies and tariff plans
Highlights

There is frequent downward revision in postpaid tariffplans of mobile serviceproviders due to stiff competition by newcomer Jio In recent past ever since Jio has entered as mobile serviceprovider, heavy reduction in postpaid tariffplans by other mobile serviceprovider is quite common But these mobile serviceproviders are looting unaware customers who by and large are unaware of such rev

There is frequent downward revision in post-paid tariff-plans of mobile service-providers due to stiff competition by new-comer Jio. In recent past ever since Jio has entered as mobile service-provider, heavy reduction in post-paid tariff-plans by other mobile service-provider is quite common. But these mobile service-providers are looting unaware customers who by and large are unaware of such revised lower tariff-plans.

Telecom Regulatory Authority of India (TRAI) should ensure that mobile service-providers may auto-revise post-paid tariff-plans in case of introduction of new reduced tariff-plans.

Also, it may be compulsory to inform post-paid customers by separate registered post about revised tariff-plans. Such communication must not be sent as enclosure to bills, because it is usual that customers do not care to read enclosures sent with the bills. Mobile service-providers should be directed to give newspaper-advertisements in largest circulated dailies about downward revision of post-paid tariffs.

Madhu Agarwal, Delhi

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