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Unique training programme for caregivers
Care Companion Programme, a first-of-its-kind patient care initiative conceptualised by Dr Devi Shetty, chairman, Narayana Health and recognised by the UK’s parliamentary board committee NHS England), was rolled out at Malla Reddy Narayana Multispeciality Hospital.
With a large portion of patient population coming from rural areas that are not well serviced medically or educationally, there is a large gap to fill in order to assure a safe recovery of patients. The programme was developed in direct response to these needs and recognises patient family members as an untapped existing resource. This is not just another service that we see as an add-on. It is a cultural shift that will make a change in the entire healthcare system
Care Companion Programme, a first-of-its-kind patient care initiative conceptualised by Dr Devi Shetty, chairman, Narayana Health and recognised by the UK’s parliamentary board committee NHS England), was rolled out at Malla Reddy Narayana Multispeciality Hospital.
Established as a benchmark for ‘continuity of care’, the programme was designed by a group of experts from Stanford University along with a dedicated team from Narayana Health to enable patient caregivers to offer quality care at home after discharge of the patient.
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Care Companion is a free in-hospital education-cum-training programme for patient’s attendants. Family members are trained in basic medical skills that have the highest yield for improving a patient’s recovery and post-discharge care at home. The programme is run by highly experienced nurses. Companions undergo a two-day classroom training that involves teaching using audio-visual aid, demonstration, certification and hands-on work in the ward to take care of the patients under expert guidance of trained nurses and doctors.
Dr Devi Shetty said, “With a large portion of patient population coming from rural areas that are not well serviced medically or educationally, there is a large gap to fill in order to assure a safe recovery of patients. The programme was developed in direct response to these needs and recognises patient family members as an untapped existing resource. This is not just another service that we see as an add-on. It is a cultural shift that will make a change in the entire healthcare system.”
Companions are equipped with skills such as physiotherapy, breathing techniques, monitoring blood pressure, pulse, keeping track of medication and warning signs that require immediate medical attention. This makes the companion more prepared and confident to take care of the patient post-discharge.
The programme has proven to be a success and has cut down on the percentage of re-hospitalisation at Narayana Health City, Bengaluru and Narayana Multispecialty Hospital, Mysore, where the programme is running successfully. So far, 7,000 care-givers have completed the programme. The training programme is offered in multiple languages including Tamil, Telugu, English and Hindi.
The programme was picked-up by the UK Parliamentary Committee on the NHS as one of the best patient empowering programme from among 100 across the world. It is also the ‘Gold Winner’ of Asian Hospital Management award 2014.
